Delete your portal account
You can remove your sign-in yourself, at any time, without asking your landlord.
How to delete
- Sign in to your tenant portal in the Yemelay app or at yemelayapts.com/login.
- Open Settings.
- Choose Delete portal account and confirm.
Deletion takes effect immediately. No manager approval is involved.
Removed right away
- Your login and password
- All signed-in sessions
- Devices registered for notifications
- Your in-app notification history
Kept by your landlord
- Your tenant record
- Your lease and signed contract
- Your charge and payment history
What deletion does not do
A lease and its charges are your landlord's business records, the same way a signed paper contract would be. Deleting your portal account does not end your lease, settle a balance, or notify your landlord that you intend to move out.
If you want to end your lease, use Request Lease Termination in the portal instead. That sends your landlord a notice with your preferred move-out date.
If you delete your account and later need portal access again, your landlord can invite you back. Nothing about your tenancy was removed.